MS
Mackie S
1 reviews | Active since May 2018
28 Jan 2019, 14:20
Edcon
I am experiencing the following challenge with Edcom……
1. I received a SMS from Edcom on the 16th Nov 2018 saying that, 1200 Edgars voucher up for grabs! Spend 1200 or more til 25th Nov and get 1200 back to use on your next purchase of 1200 or more. 2. On the 17th Nov I made a purchase for R2288.00. 3. I waited in anticipation for my voucher, which did not come. 4. Due to the festive period, I follow up with Edcom’s voucher dept on the 15th Jan 2019 and was given a refer no. : ********** 0 905/GO. 5. On the 16th when I followed up, I was asked to email the SMS that I received to mail address – ********** which I did. 6. On the 18th a lady call me saying that the promotion was over and that I must go to the Chatsworth Branch and speak to the branch manage (Marleen). She will authorise my voucher when I spend R1200 or more. 7. Edcon wants me to buy for a further R1200 and then get the voucher – which I refused. 8. Since the 17th Nov I did make further purchases and my account is now sitting at maximum. 9. My expectation is for Edcom to provide me with a voucher for R1200 which I can use when I need or credit my account with R1200.
Would appreciate your assistance in this regard
Thanks in advance
Helpful (0)
Replies (2)0
Replies (2)
Edcon's replyOfficial
28 Jan 2019, 15:33Dear Mackie
Thank you for bringing this matter to our attention .
Please accept our sincere apologies for the frustrations caused to you with the promotion.
Our store manager will be in direct contact with you today to resolve this longstanding issue .
***/GO
Kind regards
The Edcon Customer Experience Team
***
Thank you for bringing this matter to our attention .
Please accept our sincere apologies for the frustrations caused to you with the promotion.
Our store manager will be in direct contact with you today to resolve this longstanding issue .
***/GO
Kind regards
The Edcon Customer Experience Team
***
Best regards,
Edcon's reply28 Jan 2019, 15:33
Official
Dear Mackie
Thank you for bringing this matter to our attention .
Please accept our sincere apologies for the frustrations caused to you with the promotion.
Our store manager will be in direct contact with you today to resolve this longstanding issue .
***/GO
Kind regards
The Edcon Customer Experience Team
***
Thank you for bringing this matter to our attention .
Please accept our sincere apologies for the frustrations caused to you with the promotion.
Our store manager will be in direct contact with you today to resolve this longstanding issue .
***/GO
Kind regards
The Edcon Customer Experience Team
***
Best regards,
MS
Mackie S's updateReviewer Update
28 Jan 2019, 16:01Your store manager did contact me. She want me come and purchase items to the value of R1200.00 such that she can sign off a voucher for R1200.00. I did mention to her that I don't have a need to buy right now - I would prefer you provide me with a voucher of R1200.00 which I could use when needed. She said that she is unable to do this. My request is in line with your SMS. Look at my purchasing history, from the time I made the purchase to qualify for the voucher to date, I have spent almost R4000.00 and if I received my voucher it could have been use valuably. Further, pse look at my purchasing history and history of my account, I'm loyal customer and don't expected to be treated in this way. I hope that my request is looked at favorably.
MS
Mackie S's update28 Jan 2019, 16:01
Reviewer Update
Your store manager did contact me. She want me come and purchase items to the value of R1200.00 such that she can sign off a voucher for R1200.00. I did mention to her that I don't have a need to buy right now - I would prefer you provide me with a voucher of R1200.00 which I could use when needed. She said that she is unable to do this. My request is in line with your SMS. Look at my purchasing history, from the time I made the purchase to qualify for the voucher to date, I have spent almost R4000.00 and if I received my voucher it could have been use valuably. Further, pse look at my purchasing history and history of my account, I'm loyal customer and don't expected to be treated in this way. I hope that my request is looked at favorably.