Edcon
<p>Less than zero star actually. I cancelled my Thank U account with immediate due to poor customer service. Exchange policy on the cashiers walls are just for show...no understanding by staff what a policy is. Worst experience ever!!</p>
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Edcon's replyOfficial
31 May 2016, 10:39We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A East gate management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer, which resulted in you leaving the store without the exchange and closing your account, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply31 May 2016, 10:39
Official
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A East gate management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer, which resulted in you leaving the store without the exchange and closing your account, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
's updateReviewer Update
14 Jun 2016, 13:43On the 31 May 2016 you said " We have escalated the complaint to the C.N.A East gate management to address as our valued customer" 13 days later, nothing. Do you even care or was the response just for show?
I called your Customer Experience Team line on ***spoke to : Phanel with whom I confirmed that Eastgate CNA has not called me nor anyone else to assist. My complaint is linked to case: ********** 181/GO. You have all my contact details inclusive for my legal representatives.
's update14 Jun 2016, 13:43
Reviewer Update
On the 31 May 2016 you said " We have escalated the complaint to the C.N.A East gate management to address as our valued customer" 13 days later, nothing. Do you even care or was the response just for show?
I called your Customer Experience Team line on ***spoke to : Phanel with whom I confirmed that Eastgate CNA has not called me nor anyone else to assist. My complaint is linked to case: ********** 181/GO. You have all my contact details inclusive for my legal representatives.