NM
Nokuthula M

1 reviews | Active since Feb 2017

01 Mar 2017, 16:34

****ED OFF WITH EDCON RIPPING ME OFF

<p>Now am really tired as no one is helping me at Jet (Edcon) . I had an account with them which was in arrears and handed over to The Lawyers which is I Com , so i did pay the account on the the 13th of December through Icom and they sent me paid up letter on the 15th and i com say i must check with Jet and Jet sends me to Icom .........</p> <p> </p> <p>The problem is that now the account is paid up but it still reflects at Jet as unpaid the balance is at it is, i tried to call the them several times they keep on telling me that they checking with i com if it did grant the discount or not , i have been sending e-mail to Edcon customer service and still get the reply that says they awaiting for feedback from Management but now i don know what to do anymore as i need my name to be cleared on ITC asap. Its 2 months now am still waiting to be clear at Jet and ITC</p> <p> </p> <p>since am wating for the team for actioning...... absa bank sold debtors book to aplisol with the effect right and amplisol appointed Icom to collect i dont know why the account still reflects with Jet or is it another way ripping me off. </p> <p> </p> <p>ref: ********** 0056/GO</p>

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Replies (2)
Edcon
Edcon's reply02 Mar 2017, 15:13
Official

ndly find the below accounts team details as we have escalated the request to them, for the ITC query, this as per the post sent to us. The accounts team will assist further, you may reach the accounts team on the below details for follow up. Please find the below reference number for your post ***/GOTel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards,

Customer Experience Team

Call Centre: ***.

NM
Nokuthula M's update08 Mar 2017, 15:12
Reviewer Update

Thank account sorted