ES
Elkin S

1 reviews | Active since Jun 2015

24 Jun 2015, 11:30

Econ Lying

Ref Number is INC***<br> <br> I resigned from the Edcon group the 14th of Feb 2015 after more than ten years of dedicated service to them. None the less just before I resigned I made sure that all the necessary documentation were handed in for my Provident fund to pay out. I was then told that it will pay out the 14th of May 2015 \first lie"which didn't happen when I followed up I was told that it will only pay out the 13th June 2015 3 months after my actual termination date \""second lie\"" after countless call following up I was told the 19th of June 2015 \""third lie\"" this time I was told that they're waiting for a SARS clearance and it would be paid this Friday \""forth lie\"" phone them SARS according to them it's all sorted. Again I phoned Econ today now this time I was told next week Tuesday. Sorry Econ please stop your lies and pay me out ASAP!!! I checked other institution pay out in 4 to 6 weeks not more than 3 MONTHS!!! <br> """

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Replies (1)
Edcon
Edcon's reply25 Jun 2015, 14:14
Official
Hello elkinnst,

Thank you for taking the time and addressing your service experience with us. We can understand how frustrated you are. Please note as per our telephonic the matter raised has been escalated to our HR department for further assistance an feedback will be provided.

If you ever need to speak to us, please call us on ***.

Kind Regards
Customer Experience Team
***


Best regards,