HM
Heather M
1 reviews | Active since Jul 2013
17 Oct 2016, 08:01
Dont reverse incorrect charges
<p>Since the introduction of the new Admin charge on the Edgars accounts, I have received charges for 2 months for the admin charge where my account balance is R0. Calls to the call centre and letters have elicited apologies for this incorrect charge. But the charge is still on my account. I cannot get any success either from their call centres, and all the mails to their accounts department are returned 'undelivered'. I want to close my account but cannot do anything until this charge has been credited.</p>
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Replies (2)
Edcon's replyOfficial
17 Oct 2016, 11:12We have received your concerns and apologise for the inconvenience caused by the matter. Kindly find the below accounts team details as we have escalated the service fee complaint to them, , they will look into the matter and assist further, you may reach the accounts team on the below details for follow up. Please find the below reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply17 Oct 2016, 11:12
Official
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly find the below accounts team details as we have escalated the service fee complaint to them, , they will look into the matter and assist further, you may reach the accounts team on the below details for follow up. Please find the below reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's replyOfficial
17 Oct 2016, 11:14We have received your concerns and apologise for the inconvenience caused by the matter. Kindly find the below accounts team details as we have escalated the service fee complaint to them, , they will look into the matter and assist further, you may reach the accounts team on the below details for follow up. Please find the below reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply17 Oct 2016, 11:14
Official
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly find the below accounts team details as we have escalated the service fee complaint to them, , they will look into the matter and assist further, you may reach the accounts team on the below details for follow up. Please find the below reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,