1 reviews | Active since May 2012
Does NOT want to Assist amd being rude
I paid my Brother's account in full and requested the confirming letter. Got the letter with with the complete wrong details! My brother is out of the SA country. Trying to get the letter sorted with the correct details seems to be an impossible task and voice automated systems can't have a confersation with you eiter when phoning to speak to Jason Stephen Perumal at the Durban offices. Phoning Edcon self also lead to be disappointing as I was not even given a chance to explain the background! The letter I received stipulates my brother's account was paid in fill on 3 April 2013. So what has been handed over to the lawyers and what have I paid then? If the account was already paid in full, then I should get back the payment done on the 11 June 2015.
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us. Please note we contacted you several times and the phone just rang until it cuts and does give the option to leave a recorded message.
You can contact Customer Experience Team on ***and quote reference number ***/GO for further assistance.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
Kind Regards
Customer Experience team
***
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us. Please note we contacted you several times and the phone just rang until it cuts and does give the option to leave a recorded message.
You can contact Customer Experience Team on ***and quote reference number ***/GO for further assistance.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
Kind Regards
Customer Experience team
***