Do not open an Edgar's account if you know you are not perfect!!!

On Sunday the 5th of January I logged a complaint about a credit report that I received showing my credit score low due to the fact that my account is still in arrears with Edgar's. The account which I am referring to has been paid up and closed and also have been confirmed that it has been paid up and closed by multiple Edgar's representetives ranging from stores to call centre consultants. I paid up the account in full in June 2018

The response I received from my hello Peter review was a call from one of their outbound complaints department representative Khululiwe Khumalo and I explained to her what my problem is and she said she will attend to it and said it will take 24 - 48 working hours for it to be resolved.

After the conversation we had she sent me the below email as she needed proof of the report that I am receiving showing my credit score being low because of my Edgar's account:

"Good afternoon Mr Mutangwa

Hope this email finds you well.

As discussed telephonically, ki8ndly provide us with a copy or screenshot of the credit bureau report that still reflects the Edgars Account as owing to enable us to investigate the matter further with the management team in our regional credit office.

The reference number for your query is: ***/GO

Kind Regards

Khululiwe Khumalo

Customer Experience Team

***

Call Centre: *** Address: 12-16 Laub Street, New Centre Johannesburg"

I sent her proof as per below :

"Good day Khululiwe

Please kindly find attached screenshots of the report that I have been getting with regards to my credit score being impacted by my closed Edgar's account but still reflecting as unpaid and open.

Regards,

T.Mutangwa"

Few minutes after I sent her that response I received a automatic response as per below:

Good day

This mailbox is unattended.

For any assistance you may contact our Call Centre on ***alternatively send us an email on one of the below email addresses:

Retail Ombudsman Queries

***

E-Commerce Queries:

Edgars ***

Social Media Queries

***

All other queries

***

Thank You

The Customer Experience Team

This message is subject to certain restrictions and qualifications which are contained in our email disclaimer which is available on our website at www.edcon.co.za/Edcon/Disclaimer or from the Group Secretary on ***. The disclaimer also provides our corporate information and names of our directors as required by law. The disclaimer is deemed to form part of this message in terms of Section 11 of the Electronic Communications and Transactions Act, 2002.

P Please consider the environment before printing this email and/or any related attachments edcondisc

I never ever received any response after that until I wrote another review on the 7th of January 2019 and I received the below email from Thabisile Mtshali :

"Good day Mr Mutungwa,

In response to your recent enquiry with EDCON, please note that your request was submitted regarding your credit bureau amendment query.

The process may take up to 7 working days.

We sincerely apologise for the inconvenience that was caused.

Thank you for allowing us the opportunity to investigate your query.

Should you have further enquiries please email the following address ***

Regards

Thabisile Mtshali Customer Services Administrator| Regional Credit Office Durban

Telephone +***2 | Fax +***6 |Email ***

This message is subject to certain restrictions and qualifications which are contained in our email disclaimer which is available on our website at www.edcon.co.za/Edcon/Disclaimer or from the Group Secretary on ***. The disclaimer also provides our corporate information and names of our directors as required by law. The disclaimer is deemed to form part of this message in terms of Section 11 of the Electronic Communications and Transactions Act, 2002.

P Please consider the environment before printing this email and/or any related attachments"

On the 13th of January I received the below email from Thank U Digital/Jet/Edgar's:

" Hello!

You recently spoke to Khululiwe Khumalo in our Contact Centre. We would like to hear from you on the things we are doing right as well as the things we need to improve on.

Based on your experience, how likely are you to recommend Thank U Digital/Jet/Edgars/CNA to a friend?

Please respond with a number between 0 (extremely unlikely) to 10 (extremely likely).

0 1 2 3 4 5 6 7 8 9 10 Warm regards

Thank U Digital/Jet/Edgars/CNA

If you do not wish to receive any further emails from us or take part in future surveys, please click to unsubscribe "

Today I took a look at the report of my credit score and it still shows that I still owe Edgar's

What service am I supposed to rate?

Edgar's wants the state to think that they still have many customers that still owe them so that they can borrow money from other institutions having seen that the borrower's will think Edgar's still have uncollected money from clients which can serve as security to the borrower's to save their closing down/outdated stoors and poor nightmare service.

Please do not call me unless my complaint has been resolved. I hate explaining myself over and over again because you all give me hope that my query will be resolved but you need to have me blacklisted to keep your company running. Opening an Edgar's account in 2017 when I was at the age of 21 was the worst decision I took as a young man. I will keep writing this review and I will get people who are willing to help me.