dissatisfied customer due to changes in policy

2014 I called customer care to freeze my acc.due to ***** that was happening in my ID. The careline lady told me I will have to re apply for a credit from scratch shud I want to buy again, I have a celphone insurance on the account which I still pay.I went to edgars 13.7.15 to apply for a credit as per agreement but when I spoke to customer care lady she told me I can't get credit on this acc I must close it and apply a new acc, she also said there is no gaurantee of approval, she then closed my acc and I realised later while I was doing telephone appl for new acc that i was being disadvantaged becoz no 1 told me that new policy which was app**** after my acc was frozen, that I will need to re apply for a new account, and I asked the store lady to call the careline again for me, I spole to Cnythina Mahlangu and I told her the above and told her to speak to her superior that I need feedback which I didn't get. 15.7.15 I called again and spoke to the MOD Joe Hansen(Durban)and explained that I want my old account back and bcoz I will not allow edcon jeapordise my rights like that, I refuse to open another account, I want my cell insurance on my old acc and I need feedback ASAP.