Dissapoinyed

Good day

I need to complain about my phone insurance claim that I made few days ago. I made a claim few days ago as I lost my phone,I first went to a jet in middestad cnt andries and Pretoria str and I was told I have to bring a receipt of which I didn't have at that moment. I was told to go to Edgar's since i purchased the phone there and they didn't have the code they needed on the receipt. I then went to jet mart in church and van der walt and they accepted my documents without the receipt that was requested in the store before. I CALLED THE CALL CENTRE NUMBER REFLECTED ON THE FORM ON WEDNESDAY since I was given 48hours and I was told they needed more info which I give them,was speaking to a guy called Tahepo.he was proffessional and told me the claim will be approved before the end of business on the day. Called then again Thursday and I was told it was approved. But to my suprised they app R1500 while my phone was up for R1899.99, accorto my understudy gbat was the amount I'm covered for.. I went to CNA on Thursday late to collect a phone that's when I realized the claim amount. I proceeded with the phone purchase since I had no phone, I told them I'll inquire with the insurance people after i buy guess what? I was told told by a rude lady that since I purchased a new phone there is nothing they can do I should have asked before I purchased they would have reconsidered my claim. Can I please ask jet and its insurance to pay me my money since I needed a phone and I had no chance to call,CNA told me the I insurance people are closed at the time I went to them. I need my refund please to be on my jet account