Disputed entries in accounts, Overcharging and NO RESPONSES ON MY EMAILS (*** OCC:*** EdconCeoDesk:***)

<p>There was some ***** activities in my Edgars account in December 2016 and as result i was advised that the account was suspended for any transactions. In February 2017 i was advided that my account was in arrears and i queried the arrears amount of which no explanation was provided. The trail below is evident that no one at EDGARS is willing to assist on this.</p> <p> </p> <p>I will be lodging a formal complaint with the NCR should i not receive feedback within 24hours.</p> <p> see trail below between myself, husband(Jabu Sibiya) and EDCON.</p> <p> </p> <p> </p> <p>Good day Jabu,</p> <p>Please be advised that your query has been escalated to the accounts department managers for further assistance, we sincerely apologise for any inconvenience caused to you, your reference number is ********** 0035/GO.</p> <p>Should you require any further assistance please feel free to contact us.</p> <p>Kind regards</p> <p>Customer relations</p> <p> ********** 925<br /> ------------------- Original Message -------------------<br /> From: ********** /> Received: 5/24/2017 11:20 PM<br /> To: ********** Customer Relation; Edcon Customer Relations; ********** /> Cc: ********** /> Subject: RE: ********** ********** 63587 OCC: ********** 000351</p> <p>Good evening</p> <p>The below trail refers.</p> <p>It is very concerning and disgraceful that no one at EDCON is willing to resolve this matter. Unfortunately it is also a mission to get a proper escalation process in order to get a person at a senior level to assist on the matter.</p> <p>Our credit record has been negatively affected despite our plead as per below.</p> <p>As a result, we will be lodging a formal complaint in the relevant body seeing that no one internally is willing to assist. I am not sure if Snr management have appetite to constantly deal with the NCR and NCT following latest news debacle tarnish your brand.</p> <p>AGAIN WE ARE NEARING MONTH END AND WE NEED OUR ACCOUNT TO BE SORTED WITH CORRECT ARREARS ADJUSTED THE CORRECT INSTALMENT BE ON THE STATEMENT.</p> <p>Should there be no response by close of business Friday 26May 2017, we will be proceeding as we see fit.</p> <p>Regards,</p> <p>Jabu<br /> ------------------- Original Message -------------------<br /> From: ********** /> Received: 2017/03/31 11:54 AM<br /> To: ********** Edgars Customer Services<br /> Cc: ********** /> Subject: RE: ********** ********** 63587</p> <p>Good day</p> <p> </p> <p>Today is the last day of the month and we still awaiting feedback on the below:</p> <p>Please provide us with a call recording where this was communicated with him</p> <p>We have indicated our position on this matter and further delay will be to our detriment.</p> <p> </p> <p>Awaiting your urgent response.</p> <p> </p> <p>Regards,</p> <p>Jabu</p> <p> </p> <p>From: Patience Mo***eng ********** <br /> Sent: 29 March 2017 03:14 PM<br /> To: ********** /> Cc: Jabulane Sibiya ********** ********** /> Subject: ********** ********** 63587</p> <p> </p> <p> </p> <p>Good day</p> <p> </p> <p>Please note that the ********** 511 is my husband’s number</p> <p> </p> <p>I remember getting a call from the rude lady in January who wanted to confirm the last payment which was done in December</p> <p>I advise her that my husband made the payment and I even asked her about the claim</p> <p> </p> <p>Instead of giving me feedback she told me that she was not calling regarding the claim she was calling me regarding</p> <p>the last payment so I gave her my husband’s number to contact him.</p> <p> </p> <p>I never received any feedback as the account holder nor does he recall getting such a call.</p> <p> </p> <p>Please provide us with a call recording where this was communicated with him</p> <p> </p> <p>Until then, this remains a dispute and we will raise escalate it with the NCR should we not get the proof (phone record) as alleged.</p> <p> </p> <p>Regards</p> <p>Patience</p> <p> </p> <p>From: Nwabisa Makhanya ********** <br /> Sent: 29 March 2017 12:07 PM<br /> To: Patience Mo***eng<br /> Subject: ********** ********** 63587</p> <p> </p> <p>This message originated from outside your organization</p> <p><br />Good Day Miss Mo***eng</p> <p>Account Number: ********** ********** 63587</p> <p>With reference to your recent query with us, please note that according to our records you were contacted on the number ********** 511 on 25.01.17 with feedback on the dispute logged. There was no payment received in February hence the account is n arrears.</p> <p>Should you have any further enquiries please do not hesitate to contact us via the below mentioned contact details.</p> <p> </p> <p> </p> <p>Nwabisa Makhanya <br />Customer Services Administrator | | Edcon Financial Services <br />Telephone +27 86 ********** | Fax + 27 86 ********** | Email ********** <p>This message is subject to certain restrictions and qualifications which are contained in our email disclaimer which is available on our website at www.edcon.co.za/Edcon/Disclaimer or from the Group Secretary on (011) ********** .<br /> The disclaimer also provides our corporate information and names of our directors as required by law.<br /> The disclaimer is deemed to form part of this message in terms of Section 11 of the Electronic Communications and Transactions Act, 2002.<br /> <br /> P Please consider the environment before printing this email and/or any related attachments</p> <p>This message is subject to certain restrictions and qualifications which are contained in our email disclaimer which is available on our website at www.edcon.co.za/Edcon/Disclaimer or from the Group Secretary on (011) ********** .<br /> The disclaimer also provides our corporate information and names of our directors as required by law.<br /> The disclaimer is deemed to form part of this message in terms of Section 11 of the Electronic Communications and Transactions Act, 2002.<br /> <br /> P Please consider the environment before printing this email and/or any related attachments<br /> edcondisc<br /> <br />Please consider the environment before printing this e-mail. <br /> <br /> <br />A Mutual & Federal staff innovation initiative.<br />By receiving, reading or acting upon this email you will automatically be bound by the terms of the Email Legal Notice which can be viewed at http://www.mf.co.za/disclaimer/pages/e-maildisclaimer.aspx or send a blank email to ********** to obtain a copy.<br /> <br /> Mutual & Federal Insurance Company Limited is an Authorised Financial Services Provider.<br /> </p> <p> </p>