JO
Jonathan O
1 reviews | Active since Oct 2011
23 Feb 2016, 17:43
Dismal Service - lack of client service
The response to my complaint confirms the useless client service from Edgars. I state in my complaint that I have been to their store more than twelve times and submitted all my FICA documentation several times. They come back and tell me I must go there again and submit again. That is nothing short of insulting me and no one from Edgars even bothered to phone me to get clarity. Useless, disappointing and *********** all round.
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Edcon's replyOfficial
24 Feb 2016, 09:30Hello jonathanvo,
Thank you for bringing this matter to our attention. We apologise for the inconvenience caused by submitting the documents in store repeatedly with no proper feedback being provided to you. We have escalated the query to the store management, so that they may conduct follow up and revert back to our valued customer. A reference number for the formal complaint logged on your behalf is as follows ***/GO. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Thank you for bringing this matter to our attention. We apologise for the inconvenience caused by submitting the documents in store repeatedly with no proper feedback being provided to you. We have escalated the query to the store management, so that they may conduct follow up and revert back to our valued customer. A reference number for the formal complaint logged on your behalf is as follows ***/GO. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Edcon's reply24 Feb 2016, 09:30
Official
Hello jonathanvo,
Thank you for bringing this matter to our attention. We apologise for the inconvenience caused by submitting the documents in store repeatedly with no proper feedback being provided to you. We have escalated the query to the store management, so that they may conduct follow up and revert back to our valued customer. A reference number for the formal complaint logged on your behalf is as follows ***/GO. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Thank you for bringing this matter to our attention. We apologise for the inconvenience caused by submitting the documents in store repeatedly with no proper feedback being provided to you. We have escalated the query to the store management, so that they may conduct follow up and revert back to our valued customer. A reference number for the formal complaint logged on your behalf is as follows ***/GO. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.