1 reviews | Active since May 2016

09 May 2016, 14:34

DISHONEST & *****

<p>I've had a query since the 7th of April to close my account with Edgars only to be told that there was a mobile content added on my account without my consent. I cancelled my cellphone insurance yet I am still being charged, instead of closing my account you keep telling me that you will contact Rcms if that's correct and they will call me but they never do. Now I just heard that more charges are added on my acccount. Can you please do me a favour and REMOVE from your datsbase and solve my problem before I use any foul language because this is simply milking us dry for nothing. You are a clohthing line not a BANK.&nbsp;</p>

0
Replies (2)
Edcon
Edcon's reply12 May 2016, 09:06
Official

We have received your concerns and apologise for the inconvenience caused by the matter. Kindly find the direct accounts team details below as the matter has to been escalated to them and include your account number for further assistance. Please find the below reference number for your post ***/GO.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

Edcon
Edcon's reply12 May 2016, 09:07
Official

We have received your concerns and apologise for the inconvenience caused by the matter. Kindly find the direct accounts team details below as the matter has to been escalated to them and include your account number for further assistance. Please find the below reference number for your post ***/GO.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,