Disgusting Service

I had recently purchased x2 Tablets from CNA. I then requested the items to be insured. Whilst in store the paperwork was completed and signed for. I then received x2 receipts reflecting both serial numbers on it. My understanding is that it would automatically be loaded onto the system. The consultant in the store confirmed this as it reflects on both receipts and I had signed twice. I contacted the call centre on the 11/03/2015 to query something on the account I then took the opportunity to confirm if both items have been loaded. The agent advised that its only the one item with a serial number that reflects and that I need to go to the store to find out what has happened .Today the 12/03/2015 I did so as per the manager in the store there work was done its the call centres job to follow up and check what has happened. She then called the call centre and I spoke to x2 agents who were disrespectful , had a bad attitude and refused to give me there names . Both these agents had the need to drop the phone in my ear. None of these agents were helpful at all. I think the services Edcon has shown me these days are reputable and disgusting in every way. Agents need to be trained on et