NB
Nokuzola B

1 reviews | Active since May 2017

28 May 2017, 10:21

Disgusting customer service

<p>I went to Jetmart yesterday at Dobsonville to do a replacement card.I guy came and asked if I was helped and I told him what I wanted then he said he will get someone to help me and I waited for 15 minutes and the lady told me she I will have to wait.I waited for another 15 minutes and another lady who works for NCR told me they don't have cards they finished. Like really after waiting for so long??and I wanted to use the card to purchase at Edgars Active but I was told I can't because they need the card.There's no customer service in that shop and its so dirty in between the tills and how can the cards be finished? ? I don't think I will ever set my foot in that shop and I wonder if Edcon trains them for customer service when they behave like that. </p>

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Replies (1)
Edcon
Edcon's reply30 May 2017, 15:40
Official

Thanks for the post. Edcon as a company sets high standards for the service we offer to our customers. The level of service you received and what you perceived is not indicative of our standards. Attention has been given to the matter raised in order to ensure that similar incidents do not recur. We look forward to being of better service to you in future and trust that the above will be accepted favorably.

***/GO

Kind regards

The Edcon Customer Experience Team

Best regards,