Disgraced Service by EDCON

This morning I called the accounts Department for Edgars. After holding on for a number of minutes waiting for the machine to go through this that and the other option (before you can speak to a representative), I finally got through to a gentleman where I asked him to cancel a policy on my account. He asked anything else? I wanted to know WHY DOES EDGARS charge me R23.00 service fee monthly. He said to maintain your account. I asked why do I have to pay/reward a business to do their job whilst they call you as a client to take an account with them???? I asked if my Edgars Club will cover with discount all 4 tickets if I purchase them online on Computicket? He doesn't know, I must call ***. I called and the number comes up as not obtainable. I called again, same number, got through, the lady does not know if the discount will cover 4 tickets. I must rather call accounts she says. I search online for Edcon and ask the reception for someone to discuss my bad experience. She enquire on the phone: For What! I said to complain, she said: hold on. A lady on the other side picks up by saying: To Who am I speaking! I said: Cecilia, good morning and who am I speaking to (since she did not introduce herself or greet) She gave her name, I complained about the bad service, she says she cant help, speak to account!!!! Disgraced by this service, response, holding on the phone for many minutes every time, listening to a machine, absolute NO etiquette of a business I have been part of for over 15 years. Absolutely disgraced by EDGARS/EDCON