LA
Layla A
1 reviews | Active since Aug 2011
11 Jan 2016, 12:24
**************
my previous 2complaints was regarding internal policy of edcon which states if account was handed over they will not grant credit to an individual regardless of current credit score or affordability status. This screams ************** against an individual who may have had a bad patch a very long time ago. I would like the contact details for the consumer ombudsman and the process I need to follow as I will be filing legal action as the response for the last 3 years is always the same which they keep saying that they are looking into the manner for the last 3 years which is not satisfactory.
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Edcon's replyOfficial
11 Jan 2016, 15:36Hello ***y8angel,
We are so sorry to hear about your unpleasant experience concerning your application for a new account.
We have escalated your query to our new accounts department to investigate on your application and revert with feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
We are so sorry to hear about your unpleasant experience concerning your application for a new account.
We have escalated your query to our new accounts department to investigate on your application and revert with feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edcon's reply11 Jan 2016, 15:36
Official
Hello ***y8angel,
We are so sorry to hear about your unpleasant experience concerning your application for a new account.
We have escalated your query to our new accounts department to investigate on your application and revert with feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
We are so sorry to hear about your unpleasant experience concerning your application for a new account.
We have escalated your query to our new accounts department to investigate on your application and revert with feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,