Disappointed In service in a crisis

Good day,

I have submitted a claim for loss of income over 6 weeks ago inside a Edgars store.

I keep getting emails and calls to pay my account but I can’t and have short payed my account last month as I don’t have a job! I have never missed a payment In the 10 years I have had an account and I have complained to Edgar’s and Hollard as I need a response on my claim and no one ever emails me back or gets hold of me. Please take this up with someone in head office and to get hold of me. I’m so disappointing that I’ve never claimed and when I am unemployed I am treated this way!

I want to know what’s happening with my claim