MZ
Mduduzi Z
1 reviews | Active since Jan 2012
25 Dec 2015, 12:47
Disappointed
I reported my complaint on Hellopeter, and I was contacted by Edcon, and was given a reference number ***/GO. I, however, have not had my issue resolved, even after going to the branch three time, and submitting my details. I would have, at least, like to get response stating whether my application for an account was successful, but there is nothing since early November 2015, and it's now almost the end of December 2015.
Helpful (0)
Replies (2)0
Replies (2)
Edcon's replyOfficial
29 Dec 2015, 11:05Hello Mduduzi Zulu,
As discussed telephonically it is with great displeasure to hear that you still awaiting for communication confirming the status of your application. Rest assured that all concerns regarding your experience will be addressed with our new accounts management team for investigation purposes. Upon their findings feedback confirming resolution to your query will be provided within the next 48 working hours.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
As discussed telephonically it is with great displeasure to hear that you still awaiting for communication confirming the status of your application. Rest assured that all concerns regarding your experience will be addressed with our new accounts management team for investigation purposes. Upon their findings feedback confirming resolution to your query will be provided within the next 48 working hours.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edcon's reply29 Dec 2015, 11:05
Official
Hello Mduduzi Zulu,
As discussed telephonically it is with great displeasure to hear that you still awaiting for communication confirming the status of your application. Rest assured that all concerns regarding your experience will be addressed with our new accounts management team for investigation purposes. Upon their findings feedback confirming resolution to your query will be provided within the next 48 working hours.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
As discussed telephonically it is with great displeasure to hear that you still awaiting for communication confirming the status of your application. Rest assured that all concerns regarding your experience will be addressed with our new accounts management team for investigation purposes. Upon their findings feedback confirming resolution to your query will be provided within the next 48 working hours.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
MZ
Mduduzi Z's updateReviewer Update
27 Jun 2016, 11:49Though it took very long to resolve my issue (More than 4 weeks from the time I complained), it was eventually resolved. Thanks again.
MZ
Mduduzi Z's update27 Jun 2016, 11:49
Reviewer Update
Though it took very long to resolve my issue (More than 4 weeks from the time I complained), it was eventually resolved. Thanks again.