Didn't receive product, pathetic customer service

<p>I placed an online order on Red Square's website and it was delivered on 11 July 2016. One of the items I paid for wasn't included in the parcel and I immediately emailed Red Square and received a confirmation of receipt of my email (which promised feedback within 48 hours). <br />After 48 hours I also posted on their Facebook-page and the social media team promised someone will get back to me. I sent an email AGAIN to Red Square (again got confirmation of email plus promise feedback within 48 hours).<br />It is now a week and I still go NO FEEDBACK from Red Square. But they won't mind charging the product that they did not deliver to my account.<br />Pathetic, pathetic service. I you want to do online sales, at least get basic customer service in place.</p>