1 reviews | Active since Nov 2016
Detained Credit Funds (Utter Frustration)
<p>A refund of R 1993.90 has not been completed for 4 Months to date:</p> <p> </p> <p>My first request(s) for this refund to be paid to me started on 25/08/2016. Over these 4 months correspondce was sent, requested documents for payment sent to edcon consultants. But 4 months on my money is still with edcon. Money that I could have saved over these months, used for entertaining my family over the festive season or whatever I wanted. But yet Edcon is mastering the art of frustrating consumers. The last response I got from edcon after publishing a complaint was from Albert Sithole on Wed, Nov 9, 2016 at 9:11 AM after publishing my complaint on Hello Peter. It read as follows:</p> <p>Good day Mr Visser</p> <p> </p> <p>Account Number: ********** ********** 43139</p> <p> </p> <p>In response to your recent complaint regarding the above mentioned account, please accept our sincere apology for the inconvenience caused by not resolving your complaint timeously.</p> <p> </p> <p>Kindly be advised that your request has been escalated to Debt Review department for processing and you will be provided with feedback once your refund has been processed.</p> <p> </p> <p>Should you have any further enquiries please do not hesitate to contact us via the below mentioned contact details.</p> <p> </p> <p>Albert Sithole<br />Customer Services Administrator | Regional Credit Office Johannesburg | Edcon Financial Services<br />Telephone +27 86 ********** | Fax 27 86 ********** | Email ********** <p> </p> <p>"Should you have any further enquiries please do not hesitate to contact us via the below mentioned contact details."</p> <p>Is this a joke? Edcon wants me to phone a call center and be on hold for 15-25 minutes. Only to have a consultant say that the refund is being investigated/in process. Or send and email and have someone respond with an apology for the delay and inconvenience caused by not resolving your complaint timeously. A month is not timeously. 4 Months is terrible service.</p> <p> </p> <p>Edcon, can someone PLEASE do what there being paid to do and complete this refund???</p>
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us.
We apologise for the inconvenience incurred and please be advised that we have escalated your refund query to Accounts/Debt Review departments for further assistance in this matter.
They can be reached telephonically on ***.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us.
We apologise for the inconvenience incurred and please be advised that we have escalated your refund query to Accounts/Debt Review departments for further assistance in this matter.
They can be reached telephonically on ***.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***