Default listing removal - A failure

I am utterly disappointed, i was instructed to pay my account to sort out the default, since it has been 2 weeks since payment has been accepted, yet they refuse to remove the listing, and upon phoning i was first told it is only done on the 15th and 30th of every month, when i followed up, i was told it is only done once a month, the moment i remind the consultant about National Credit Act station that once full payment is made they have 7 days to submit the removal with the ITC, i get told the same line that we will escalate which i still haven't hear anything back from the first 3 promises to do so

then told give us 48 hours and still nothing to this , Their response

"Thank you for making contact with us.

Kindly note your query is referred to senior management team at our regional credit office to address and resolve within the next 48 hours.

Please find below reference number for this query:

********** 3634/GO

Kind Regards:

Edgars Customer Relations Team"