Default Listing after 10 years
<p>I was an employee of Edcon from 2007 to 2009 and resigned. In my time of employment I had a staff account which I was told will be settled and I will not be able to transact on the account when I left employment at Edcon</p> <p>I even enquired in store if my staff account was closed after I finished at Edcon. I even had a letter stating that my account was closed and only the Lord knows where that piece of paper is after 9 years.</p> <p>I then received a call from MBD attorneys in July 2016 saying that I owed R6000+ on my Edgars account. Keep in mind this is account that was supposedly settled almost 10 years ago. Even though I explained this story to MBD they asked me to log a dispute with Edgars. </p> <p>I then called the call centre and I was advised to go to the store and fill in a dispute form which I did on 27 August 2016 at the Zevenwacht Mall branch.</p> <p>I was advised that my dispute will sent to H/O and I would receive feedback from them. Still today no feedback and I haven't received calls from MBD after this.</p> <p>Just to find out after 9 years Edgars/Edcon placed a default on my credit records.</p> <p>All of this sounds fishy to me. Please sort this out because according to my knowledge and I am certain about the fact that this account was settled when I left the employment at Edcon and I have no intention of paying money I already paid using my provident fund almost 10 years ago.</p> <p>AlI want is for this thing to be resolved as this is a unwelcomed stress that I do not need.</p> <p>Please remove the default listing for my credit records and find out by HR what happened. I do not know what else to do.</p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Zewenwacht management for actioning accordingly as the dispute was submitted in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Kindly include your contact number so that you may be contacted telephonically. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Zewenwacht management for actioning accordingly as the dispute was submitted in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Kindly include your contact number so that you may be contacted telephonically. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Zewenwacht management for actioning accordingly as the dispute was submitted in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Kindly include your contact number so that you may be contacted telephonically. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Zewenwacht management for actioning accordingly as the dispute was submitted in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Kindly include your contact number so that you may be contacted telephonically. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,