1 reviews | Active since Mar 2015
Deceiving Sales Reps
<p>I get a call from a sales rep who interests me in some Edcon/Hollard insurance covers and before I even ask she assures me these will not cost me a cent as I have been a loyal customer. I accept the products since they're of no cost tpo me and it's about time I got something in return for my loyalty... That is until I receive my statement and R90 worth of fees reflect on my statement for these covers. Despite the fact that I had never enquired about these products, the sales rep wilingly **** to me and sold me insurance products I didn't even need. Now I have to spend my time and money to call them to cancel and reverse all of these fees and write this review. </p> <p>It's disappointing that these two companies would let their representatives cause customers such unneccessary frustrations and hassles. </p>
We must apologise for the delayed response.
We are so sorry to hear about your unpleasant experience concerning the account.
We have escalated your query to our accounts department to investigate with regards to your account you will be receiving feedback shortly.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
We must apologise for the delayed response.
We are so sorry to hear about your unpleasant experience concerning the account.
We have escalated your query to our accounts department to investigate with regards to your account you will be receiving feedback shortly.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
