debt after acc was closed for years

I OPENED AN ACCOUNT WITH LEGIT ABOUT 12 YEARS AGO A FEW YEARS LATER I WENT INTO THE STORE TO CLOSE THE ACCOUNT PAID IT UP ALL WAS GOOD ABOUT 3 WEEKS AGO WENT INTO THE BANK TO MAKE AN APPLICATION FOR A DIFFERENT MATTER ALL TOGETHER ONLY TO BE DECLINED SO I ASK WHY APPARENTLY I AM IN ARREAS WITH JET STORES CLOSE TO R7000. SO I GET INTO JET STORES MADE CALLS ALL OVER WAS PLACED ON HOLD FOR 30 MIN PERIODS GOT TRANSFERRED FROM 1 DEPT TO ANOTHER WAS GIVEN INCORRECT DISPUTE FORMS JUST TO NAME A FEW. I WAS THEN TOLD IT WOULD BE INVESTIGATED I WILL BE CONTACTED WITHIN 48 HRS ITS BEEN A WEEK STILL NO FEEDBACK. I CONTACTED TRANSUNION TO GET A CREDIT REPORT NOW IF AN ACCOUNT IS CLOSED FOR 24 MONTHS OR LONGER IT DOESN'T REFLECT ON YOUR ACCOUNT I DON'T HAVE ANY EDCON STORE LISTED ON MY PROFILE JET STORES STILL SAYS I OWE THIS MONEY & I'M GETTING NOWHERE WITH THEM THEY ALL *********** IDIOTS WASTING SPACE