LA
Lyndon A

1 reviews | Active since Apr 2013

16 Oct 2017, 17:47

Debited my bank account without notification - resulted in honouring fees from my bank

I understand that Edcon had an EFT issue in July whereby when bank cards were swiped for payment, no funds were taken. With that in mind, Edcon debited my bank account twice on the 21/09/2017 for the amounts of R500 and R100, There was no notification of these debits therefore I did not have sufficient funds in my bank account which resulted in my bank charging me R90 +R90 for honourable fees. Then on 29/09/2017 Edcon credited my bank account with the same 2 amounts that they debited on 21/09/2017. Then on 10/10/2017 Edcon debited my account again (without notification) for R500 and R100 which resulted in another R90 honourable fee from my bank. I have now lost R270 in honourable fees due to Edcon's unsanctioned debits on my bank account. I humbly request for them to credit my Edcon account with the amount of R370 which is R270 in fees that I have paid and R100 for the inconvenience

0
Replies (4)
Edcon
Edcon's reply17 Oct 2017, 10:32
Official

Kindly be advised that the debit order concern has been reported directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding follow up on the matter. Please find the following reference number for your post ***/GO.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards

Customer Experience Team

Call Centre: ***.

Edcon
Edcon's reply17 Oct 2017, 10:32
Official

Kindly be advised that the debit order concern has been reported directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding follow up on the matter. Please find the following reference number for your post ***/GO.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards

Customer Experience Team

Call Centre: ***.

LA
Lyndon A's update24 Oct 2017, 12:48
Reviewer Update
Hello, I have not receive a response as yet. Can you advise on the status of my refund or credit?
LA
Lyndon A's update16 Jan 2018, 00:01
Reviewer Update
Hello, I have not received a response regarding this query and it has now been 3 months. can you please let me know what is happening?