Death claim not paid

Item: Edcon
Rating: 2
Author: thokozile M

On the 20/11/2015 i submitted a xeath claim at Edcon for my late mother ad i have policy with them. Till today i have not been paid and no response. I went to their offices in Germiston on the 25/11/2015 nd was told my claim has been with the claims department, till to date nothing. <br> <br> This is a very difficult time for me and my family, and this company is not making it any easier claiming.

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Replies (1)

Edcon's replyOfficial

27 Nov 2015, 09:40

Hello thokozilemaz,

Please accept our sincere apologies for the overall service experience.

Kindly note that you query is submitted to our regional credit office for urgent investigation. Upon their findings feedback confirming resolution for your query will be provided to you.

Please find below reference number for this query:
***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***

Edcon's reply27 Nov 2015, 09:40

Official