Dead Tracers

I made a payment of R350 via eft to the fnb account of edgars on the 20th of July 2018 to pay my for the R255 installment due on my account. I get a number of calls from your collections department and sms's to pay my account and that my account is in arrears. I forwarded the proof to a number of staff but still toady I am in arrears and this affects my credit score and I get listed by you on ITC. My proof was send to the following staff ********** on the 08/08/2018 and 10/09/2018 , ********** on the 16/08/2018 and 21/08/2018 and 27/08/2018 surely by now it should be allocated to my account but No its still not updated. My last call the lady explain that she can see that the funds has been traced by Bonga but my account is not updated. This has a major impact on my financial profile and on my account you charge me interest on interest on the account with no one reversing the same interest, no one goes on ITC and rectify the listing as not arrears. This needs to be fixed immediately and I will leave this hear I will come in your store month end and show my frustrations. , PROOF OF AN ELECTRONIC PAYMENT This notification confirms that the following payment was made to your account: Date of payment: 20 Jul 2018 Amount of payment: R 350.00 Payment made to: EDGARDS Account to be credited: ********** 1440 Bank: FIRST NATIONAL BANK Account type: Current Description on beneficiary statement: 700010*********0067 Payment made