1 reviews | Active since Nov 2014
**************** Edcon Account ***
<p>Edcon Account : ********** ********** 96471</p> <p>As i write this review i am utterly disgusted in the service level of Edcon and their employees.</p> <p><br /> </p> <p>I requested that all financial services be cancelled on the 22 May 2016 and Sifiso Nkabinde confirmed via email at 15:57 PM. Then on the 233rd May Nokuthula Nhlapho then sent me an email at 11:53 and said that the the services have not been cancelled , i responded back to her email asking why because Sifiso told me that they were cancelled , she never bothered to respond even when i asked that a supervisor contact me.</p> <p> </p> <p>On the 1st June 2016 i sent another email doing a follow up and she did no bother to respond .</p> <p> </p> <p>Today i received another statement again with the family provider plan and funeral plan inclusive on the charges.</p> <p> </p> <p>I am utterly dissapointed for such a big organisation to behave in this manner and to **********ly extract monies from customers like us. i will also be taking this further.</p> <p> </p> <p>I request that those monies be reversed for last month and tjis month on this statement , otherwise im not willing to pay anymore and i shall let this matter prescribe in 3years. You choose!!!!!!!!!!!</p> <p> </p> <p>Daniel Molefe</p> <p> ********** 612 </p> <p> </p>
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that as per our system records the Financial services were certainly cancelled on the account and the following account statement will show the cancellation. A reference number for the complaint logged on your behalf remains as follows ********** 177/GO. We apologise again for any frustrations incurred.
You may reach the accounts team on the below details for any account concern.
Tel: ********** or ***Edgars.
Tel: ***Jet
Email: ********** Johannesburg
Email: ********** Cape Town / Durban
Tel: 031 **********
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that as per our system records the Financial services were certainly cancelled on the account and the following account statement will show the cancellation. A reference number for the complaint logged on your behalf remains as follows ********** 177/GO. We apologise again for any frustrations incurred.
You may reach the accounts team on the below details for any account concern.
Tel: ********** or ***Edgars.
Tel: ***Jet
Email: ********** Johannesburg
Email: ********** Cape Town / Durban
Tel: 031 **********
Kind regards,
Customer Experience Team
Call Centre: ***.
Please resend me a correct revised statement without those financial services since it was Edcon's fault and i will make a payment.
If i dont received then no payment will be made this week.
Please resend me a correct revised statement without those financial services since it was Edcon's fault and i will make a payment.
If i dont received then no payment will be made this week.
