BM
Beauty M

1 reviews | Active since Jun 2017

19 Jun 2017, 14:39

Day light *******

<p>I have been on debts, payying Edcon through Debt review. then I finally paid off my account in October 2015, when I thought my debt nightmares is over, this year last month I receive an invoice from Edcon that I owe them R344.89 and this month it went up to R424.46. I have been calling customer service from the day I started to receive this invoices but till today no one has helped me.</p> <p>I havent subscribed to the Artime subscribtion fee and the number that they say I agreed on is an old number, I am now using 082 number which I gave them to edcon last month when I was complaining. I have been taken from pillar to post. I am so dissapointed with this company, you cannot subscribe a person for airtimw in April and in May they owe you R344.86, this is a day *******. I am not going to pay this money, please do me a favour and calcel this invoice, my contacts from your data base and the account. as far as I know the account is cancelled. I even went to the branch in Pretoria church square , where they told me that the subscription is from April. and they called the customer service and the customer service they told me that this will be resolved in three days but when Icall today, I still get the same story. I am using my work telephone to call edcon from last month, already I paid R200.00 for the call I made, I also used my petrol to go to the branch and when I call customer service again today, they tell me to go to the branch again. this is a day light ******* and I cannot pay this money.</p> <p> </p>

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Replies (1)
Edcon
Edcon's reply23 Jun 2017, 12:24
Official

We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the matter to the RMCS team and feedback will be reverted directly to you.

Kindly find the RMCS details below

Tel: ***

Email: ***

A reference number for the complaint logged on your behalf is as follows ***/GO.

Trust this email finds you well.

Kind regards.

Customer Experience Team

Call Centre: ***.