SF
Sibulela F
1 reviews | Active since Apr 2012
15 Jan 2019, 09:14
DATA/AIRTIME SUBSCRIPTION ****
Edgars/Edcon has been charging me R127 for a data/airtime subscription that I did not authorise. This has been going on since November 2018. I called the accounts department, spoke to Wendy and requested that the R127 be reversed and for the subscription be cancelled. She assured me this would, and that I should expect a call from some department to do so. This never happened. The ref for the November call is ********** 0482/GO On my December statement, yet again this subscription for R127 was charged against my edgars account. This time I took to email thinking it would get resolved as I have written communication. This is one of the responses I got: "Good Day Miss Account Number: ***xx In response to your enquiry with EDCON, please note that your cancellation request for the airtime subscription has been forwarded to RMCS to be processed. Please accept our sincere apologies for the delay and please note that we will revert back to you once we have been given feedback." Keep in mind I've been paying the full monthly installment, which includes this R127.
It is January 2019 now, and still my account has been charged this R127 airtime/data subscription. I have been patient enough with Edcon and I want to close my account. It is very clear that you do not value me as a customer and your dubious way can no longer be tolerated.
I will pay you what I owe you and not a cent more.
Helpful (0)
Replies (1)0
Replies (1)
Edcon's replyOfficial
15 Jan 2019, 10:37Dear Sibulela,
Please accept our sincere apologies for the delay in resolving your complaint.
Kindly note your query has already been referred to RMCS for cancellation and reversal for both products.
However our office is waiting for final feedback from the team confirming the cancellation and the amount reversed.
Once feedback is communicated will revert back to you.
Once again please accept our sincere apologies for any frustrations occurred due this incident.
Your reference number is:
***/GO
Kind Regards
The Edcon Team
***
Please accept our sincere apologies for the delay in resolving your complaint.
Kindly note your query has already been referred to RMCS for cancellation and reversal for both products.
However our office is waiting for final feedback from the team confirming the cancellation and the amount reversed.
Once feedback is communicated will revert back to you.
Once again please accept our sincere apologies for any frustrations occurred due this incident.
Your reference number is:
***/GO
Kind Regards
The Edcon Team
***
Best regards,
Edcon's reply15 Jan 2019, 10:37
Official
Dear Sibulela,
Please accept our sincere apologies for the delay in resolving your complaint.
Kindly note your query has already been referred to RMCS for cancellation and reversal for both products.
However our office is waiting for final feedback from the team confirming the cancellation and the amount reversed.
Once feedback is communicated will revert back to you.
Once again please accept our sincere apologies for any frustrations occurred due this incident.
Your reference number is:
***/GO
Kind Regards
The Edcon Team
***
Please accept our sincere apologies for the delay in resolving your complaint.
Kindly note your query has already been referred to RMCS for cancellation and reversal for both products.
However our office is waiting for final feedback from the team confirming the cancellation and the amount reversed.
Once feedback is communicated will revert back to you.
Once again please accept our sincere apologies for any frustrations occurred due this incident.
Your reference number is:
***/GO
Kind Regards
The Edcon Team
***
Best regards,