damaged wrist watch returned 8 weeks later not back and im still paying for it

Poor service experienced at Edgards Gate way store

I purchased a Daniel Klein watches watch early match using my jet account at the Umhlanga store . A week later I had to return the watch as there was fault on clip . I returned the watch to the Gate way store and they advised me that they would need to send it back to the supplier and get fixed and the turn around time for that would be 6 to 8 weeks. I followed up as often as I could and when shopping in the store I would just go and check for feedback as no one was taking their time to update on when I could expect the item back.

Yesterday 09/05/2018 was exactly 8 weeks and my husband decided to into the store to follow up and because the watch was still not back he told them that we no longer want the item and that they can return that credit back into the account .

He was ambushed by several staff members telling him that , that cannot happened because they don't have the item in their possession . The relationship between the supplier and Edgards has nothing to do me as a customer if they fail to live up to their agreed SLA's it shouldn't affect me as a customer .

I called into the Edcon customer care line this morning spoke to lady by the name of Nonhalnhla who promised to get back to me after 30min after she speaking to the regional manager . Its going for two hours since I spoke to her and no one has called me back. I want that credit returned to my account and keep your watch