1 reviews | Active since Oct 2009
Customer services sucks#moretrainingneed#much!!!!
<p>I was at your Legit stores yesterday 20/07/2016. I asked your lady at the tellers to do a search for a peep toe block heel shoe (style number: ********** 9) to see which other of your branches stock it and whether it will be possible to source it for me - I will pay for it and then pick it up. I was told it would take about 3 months for the shoe to be send from Alberton City to Southgate Mall - she suggested i phone them and arrange to pick up the Item myself. What really grated my cheese was the fact that they were very rude, unhelpful and gave me the wrong contact details as well as I need to run with this project since I want this shoe so desperately.</p> <p> </p> <p>Lo and behold, number given for Alberton City incorrect - I googled and correct number ********** . Spoke to a Margaret who promised to check their stock list and revert.</p> <p>Since Legit Stores fall under the Edcon umbrella, the policy should remain the same. What about Edcon commitment to delivery to our clients by exceeding expectations and standing behind our service commitment. To delivery quality care with personal attention. Well what i've experienced yesterday at your Southgate Mall store is beyond disgusting and quite frankly left a bitter taste in my mouth!</p> <p> </p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit South gate Mall management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer accordingly and for the overall poor service rendered , this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 251/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members.. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit South gate Mall management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer accordingly and for the overall poor service rendered , this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 251/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members.. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit South gate Mall management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer accordingly and for the overall poor service rendered , this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members.. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit South gate Mall management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer accordingly and for the overall poor service rendered , this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members.. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.