FS
Fathima S
1 reviews | Active since Dec 2012
20 Jun 2015, 12:27
Customer Service is Appalling
Just called edcon to enquire why my account was blocked from ota purchases. To be informed by a rude gentleman name \Thabelo"that my account was closed due to poor payment.He did not listen further to my queries"
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Replies (1)
Edcon's replyOfficial
22 Jun 2015, 11:00Hello Fathima-zn,
Service is a priority at Edcon and we must apologise for this lapse in service. Please note that we have lodged an official complaint against the staff member in question, the reference number for the complaint is: ***/GO), and we have escalated this complaint to the relevant management team to address.
Thank you for bringing this matter to our attention and we look forward to your continued support.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Service is a priority at Edcon and we must apologise for this lapse in service. Please note that we have lodged an official complaint against the staff member in question, the reference number for the complaint is: ***/GO), and we have escalated this complaint to the relevant management team to address.
Thank you for bringing this matter to our attention and we look forward to your continued support.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Best regards,
Edcon's reply22 Jun 2015, 11:00
Official
Hello Fathima-zn,
Service is a priority at Edcon and we must apologise for this lapse in service. Please note that we have lodged an official complaint against the staff member in question, the reference number for the complaint is: ***/GO), and we have escalated this complaint to the relevant management team to address.
Thank you for bringing this matter to our attention and we look forward to your continued support.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Service is a priority at Edcon and we must apologise for this lapse in service. Please note that we have lodged an official complaint against the staff member in question, the reference number for the complaint is: ***/GO), and we have escalated this complaint to the relevant management team to address.
Thank you for bringing this matter to our attention and we look forward to your continued support.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Best regards,