RR
Reona R
1 reviews | Active since Mar 2015
09 Mar 2015, 15:36
Customer Service and Account
I am highly upset about the Edcon group, I wanted to apply for an Edgars account and was told that an account was already \pre approved"at Jet for me even though I wanted an Edgars account"
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Edcon's replyOfficial
12 Mar 2015, 12:30Hello reerugbar,
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. Kindly note that the said policy was cancelled on 09 March 2015 as per your request. Financial services except Account Protection Plan are optional on the account.
We would like to assure you that your service experience will be discussed with the Accounts manager directly.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. Kindly note that the said policy was cancelled on 09 March 2015 as per your request. Financial services except Account Protection Plan are optional on the account.
We would like to assure you that your service experience will be discussed with the Accounts manager directly.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Best regards,
Edcon's reply12 Mar 2015, 12:30
Official
Hello reerugbar,
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. Kindly note that the said policy was cancelled on 09 March 2015 as per your request. Financial services except Account Protection Plan are optional on the account.
We would like to assure you that your service experience will be discussed with the Accounts manager directly.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. Kindly note that the said policy was cancelled on 09 March 2015 as per your request. Financial services except Account Protection Plan are optional on the account.
We would like to assure you that your service experience will be discussed with the Accounts manager directly.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Best regards,