1 reviews | Active since Oct 2016
Customer service
<p>On the 29/06/2017 I visited Edgars store in Cresta Mall to do an exchange of a Red chino pants I never wore the chino it had a price tag of R299.I wabred to exchange the size because it was too big so I took another chino of R299.00 when I arrived at the customer service department I was told the chino that I bought was currently R199.00 so I need to pay the difference of R100.00 because I don't have the prove of purchase. I took my chino and left. On the 30/06/2017 I phoned their customer experience department I spoke to Lanyiwe who logged the call for me.I have been phoning to do follow ups daily I spoke to Dimakatso ,Khululiwe,Jackie I was told the store manager will contact me as a results I never received the call from the store manager.I was also told my complaint has been escalator to the Area manager to date the Area has never contacted me. I am still having the chino that is bigger and I can't wear it I was told it's their policy to exchange the chino on the current system price but that policy I'd not written any where. I don't want the chino anymore and I will never shop at any edgars because of the way I was treated. </p>
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that as per the Edcon policies there store advised correctly, as we do not exchange without the till slip unless the item was bought on an account, also note that if the system price is no longer the same as the previous one the store will have to advise that the difference be paid, We have however sent the the matter to the store for them to action and revert back to you as you are still unhappy with the matter regarding the exchange.The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number. Query Ref No: ***/GO
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that as per the Edcon policies there store advised correctly, as we do not exchange without the till slip unless the item was bought on an account, also note that if the system price is no longer the same as the previous one the store will have to advise that the difference be paid, We have however sent the the matter to the store for them to action and revert back to you as you are still unhappy with the matter regarding the exchange.The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number. Query Ref No: ***/GO
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that as per the Edcon policies there store advised correctly, as we do not exchange without the till slip unless the item was bought on an account, also note that if the system price is no longer the same as the previous one the store will have to advise that the difference be paid, We have however sent the the matter to the store for them to action and revert back to you as you are still unhappy with the matter regarding the exchange.The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number. Query Ref No: ***/GO
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that as per the Edcon policies there store advised correctly, as we do not exchange without the till slip unless the item was bought on an account, also note that if the system price is no longer the same as the previous one the store will have to advise that the difference be paid, We have however sent the the matter to the store for them to action and revert back to you as you are still unhappy with the matter regarding the exchange.The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number. Query Ref No: ***/GO
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
I don't believe that the store will contact me as I was told so before when I reported my matter to the customer experience department my first reference number is ********** 2215/go my last communication with the customer experience I was told that the Area manager will contact me to date the area manager had never contacted me I have been an edcon customer for 21 years I have more than the R100.00 that edcon want me to pay as the difference of which is not written anywhere on your slips I will never shop at any Edcon store ever again.
I don't believe that the store will contact me as I was told so before when I reported my matter to the customer experience department my first reference number is ********** 2215/go my last communication with the customer experience I was told that the Area manager will contact me to date the area manager had never contacted me I have been an edcon customer for 21 years I have more than the R100.00 that edcon want me to pay as the difference of which is not written anywhere on your slips I will never shop at any Edcon store ever again.
I did go to Edgars Cresta Mall on the 12/07/2017 for an exchange after my complain the manager who was Serving me Jimmy was not happy at all About the exchange he said he is forced to do the wrong things by doing exchange for he did not even apologise for the way I was treated my time that was wasted and the petrol I used ti travel to Cresta and also the telephone bill I used to call Edcon customer experience in Cresta mall is very bad after being an Edcon customer for 21 years I will no longer shop at any of their store.He even asked me to give him the number of the person who phoned me to tell me to come do an exchange at Edgars Cresta it made me wonder that he works for Edcon but he doesn't know the number of their customers service meaning he did not believe me.
I did go to Edgars Cresta Mall on the 12/07/2017 for an exchange after my complain the manager who was Serving me Jimmy was not happy at all About the exchange he said he is forced to do the wrong things by doing exchange for he did not even apologise for the way I was treated my time that was wasted and the petrol I used ti travel to Cresta and also the telephone bill I used to call Edcon customer experience in Cresta mall is very bad after being an Edcon customer for 21 years I will no longer shop at any of their store.He even asked me to give him the number of the person who phoned me to tell me to come do an exchange at Edgars Cresta it made me wonder that he works for Edcon but he doesn't know the number of their customers service meaning he did not believe me.