****** in every department

So i had recently logged a complaint about edcon iv received a response of more *****edness the first person to respond to me Reference: ********** 2884/GO said it was activated in 2015 then i get an apology letter to say it was only activated in 2018 and i still have no resolution because all i wanted to do was close the account i paid the full amount was the account closed no!!! secondly i requested a statement or any agreement i took with regards to your club magazines and still no response yet keep getting the run around of corporate ********* and a apology letter that doesn't specify the apology is it for charging me something i didn't ask for and breach of contract