1 reviews | Active since Jul 2017
******, **********, ****, Imposters
<p>on the 29th of June I went to Edgars Branch (Liberty Mall, Pietermaritzburg) to buy a clothing item. On arrival i was met by a lady with a 'visitor sticker' on, who asked to check on my account to see if i did not qualify for any discounts. i presented my card to her and after about 2 minutes she returned it back. I then left the shop becuase the item i was looking for was not available in store. Yesterday i started recieving sms that i have been enrolled for Family Funeral Cover and Accidental Cover. today i went to the store and i was met by the same lady again. she makes a phone call to customer service and in the process she cancels a funeral policy i have had for the past 10 years. lAst week my account was not owing, now my account is owing more than R200. I dont have a funeral cover and im not told that the cover can be re-instated but now i have to wait for three months for that cover to be active. i hate what Edcon how Edcon has de*****ed me, i have had this account for over 15 years and this is the thaanks i get</p>
We have escalated the complaint to the Edgars Pietermaritzburg management to address as our valued customer is not happy that the consultant enrolled financial services without your consent and cancelled the your correct plan that you had with us instead, which resulted in you waiting for 3 months for it to be reinstated . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members.. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Pietermaritzburg management to address as our valued customer is not happy that the consultant enrolled financial services without your consent and cancelled the your correct plan that you had with us instead, which resulted in you waiting for 3 months for it to be reinstated . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members.. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
After posting my review, I was contacted by the store manager from Edgar's Liberty Mall branch, who promised to provide me with feedback by last week Friday. It's now Tuesday and there has been no word from the guy. Goes to show that Edcon will do all in its power to protect their ******* staff. In the meantime I'm sitting with a bill while they are having a nicertain time making money through **********activities.
After posting my review, I was contacted by the store manager from Edgar's Liberty Mall branch, who promised to provide me with feedback by last week Friday. It's now Tuesday and there has been no word from the guy. Goes to show that Edcon will do all in its power to protect their ******* staff. In the meantime I'm sitting with a bill while they are having a nicertain time making money through **********activities.