Credit score rating

I SETTLED MY EDCON ACCOUNT IN 2021 HOWEVER WHEN I CHECK MY CREDIT SCORE I FIND THAT THIS ACCOUNT STILL REFLECTS AS ACTIVE AND WHEN I CALL THEM THE FIRST CONSULTANT DROPPED THE LINE IN MY EAR AND I HAD TO CALL BACK AND THE NEXT CONSULTANT CONFIRMED THAT THE ACCOUNT IS SETTLED AND THAT I NEED TO EMAIL ***…I DID THAT ONLY TO FIND OUT THAT THE EMAIL BOUNCES. I NEED MY CREDIT ACCOUNT UPDATED ASAP