Credit limit increase

I went in to the guagga branch for credit limit increase which I gave them my 3 months payslips and copy of passport to send to head office which they did. I phoned *** to confirm receipt of my documents which they never received and was told to email them again. So far I have sent my documents more than 10 times but still they are untraceable. Today around 10 I was given an email address for [Email Removed] who I tried phoning through customer care to confirm if he had received my documents but he seems not to exist to all the 3 people I have spoken to. They all took my phone number to phone me back but they haven't done so. <br> <br> I have been on the phone for a while and each person I speak to have different statements to say as if they are trained differently