Credit in my account to be removed
I received a call this morning to advise that I am not allowed to have a CREDIT in my account and that I must either spend the money or remove it from my account???!!!! I am not earning interest on this amount and so not sure why it is an issue. I am a single mother and have a budget, so I pay that account every month so that if there are items that my child needs, it has already been budgeted for. I am not aware of any communication regarding this - please can someone advise. EDCON - WHAT IS YOUR STORY? WOULD YOU PREFER THAT I CLOSE MY LONG STANDING ACCOUNT OF ABOUT 30 YEARS. The consultant who called was also very adamant about me advising him what I am going to do - that is none of his business as the funds do not belong to him.
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30 Oct 2019, 11:09Good day
I am now very angry at receiving another call from Edon's call centre operator Lamla Yani who instructed me once again to remove my credit balance in my account or to come in and make a purchase to the value of my credit. I asked to speak to his supervisor, Charmaine Ketser and she advised me that they have every right to be calling me to remove my credit balance or to ustilise this amount and that they will be calling me every month until such time that there is no credit. I will come in and close my long standing account of about 30 years. I am not asking EDCON for any interest or for anything else.
I am now very angry at receiving another call from Edon's call centre operator Lamla Yani who instructed me once again to remove my credit balance in my account or to come in and make a purchase to the value of my credit. I asked to speak to his supervisor, Charmaine Ketser and she advised me that they have every right to be calling me to remove my credit balance or to ustilise this amount and that they will be calling me every month until such time that there is no credit. I will come in and close my long standing account of about 30 years. I am not asking EDCON for any interest or for anything else.
's update30 Oct 2019, 11:09
Reviewer Update
Good day
I am now very angry at receiving another call from Edon's call centre operator Lamla Yani who instructed me once again to remove my credit balance in my account or to come in and make a purchase to the value of my credit. I asked to speak to his supervisor, Charmaine Ketser and she advised me that they have every right to be calling me to remove my credit balance or to ustilise this amount and that they will be calling me every month until such time that there is no credit. I will come in and close my long standing account of about 30 years. I am not asking EDCON for any interest or for anything else.
I am now very angry at receiving another call from Edon's call centre operator Lamla Yani who instructed me once again to remove my credit balance in my account or to come in and make a purchase to the value of my credit. I asked to speak to his supervisor, Charmaine Ketser and she advised me that they have every right to be calling me to remove my credit balance or to ustilise this amount and that they will be calling me every month until such time that there is no credit. I will come in and close my long standing account of about 30 years. I am not asking EDCON for any interest or for anything else.