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Celiwe G

1 reviews | Active since Aug 2012

05 Oct 2017, 11:01

Credit Balance Reversal

I have been requesting for a credit balance reversal since I closed my account with Edcon last month, to date no one has helped. I'm on the phone with a LINA Shabangu who is shouting @ me for calling and requesting to speak with Precious Mahlobo. I asked for Precious because she responded to my email and I was following up on the progress. I'm applauded with the manner in which the call centre agents have not been assisting me. What angers me the most is the fact that EDCON is very quick to blacklist people who don't make payments for their accounts or skip payments, but because EDCON owes me my money, it seems they not prepared to pay me back my money. Why wasn't my money reversed back before the account was closed? Just spoke to Maphala Mampuru, claims his the team leader, poor, poor leadership s****s.

Sies EDCON, sies! I want my money! MXM!

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Replies (4)
Edcon
Edcon's reply06 Oct 2017, 08:46
Official

Kindly furnish us with your account or ID number on ***, so that we may liaise with the accounts team regarding the reversal request on the account. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards,

Customer Experience Team

Call Centre: ***.

CG
Celiwe G's update06 Oct 2017, 09:50
Reviewer Update
My cellphone number is ********** 481.
CG
Celiwe G's update06 Oct 2017, 09:53
Reviewer Update
My ID# ********** 503083, I sent through last months bank statement, my ID copy which was certified on the 10th July, none of the documents I sent are older than 3 months. But now I'm being told by Busi another Edcon agent that I sent through old documents. Edcon is really annoying me, this is my money, this is not a loan I'm asking for. I want my money, I WANY MY MONEY EDCON!
CG
Celiwe G's update06 Oct 2017, 10:03
Reviewer Update
Just spoke to the TEAM LEADER Raney Hendricks, no apologies from her on behalf of edcon, just another "ma'am our admin department has responded to your email and said your documents aren't recent" WHAT THE F*CK is EDCON trying to do?