Copy of Funeral Policy

I phoned the Call Centre 4 Weeks ago, spoke to a lady by the name of Nkombile Thele, (Excuse the spelling)requesting a copy of my funeral policy urgently. I was told it takes a month to send it. I couldn't believe it but waited the month. Asked for a reference number and she said they don't give reference numbers. Had no response. Phoned again on the 3 March 2016 and spoke to Thando Shabalala. He said he would escalate it and should have it within 2 days. This time I got a reference number. But still waiting for my policy. Phoned this morning 10 March 2016, Spoke to a lady she said I if I want the policy urgently phone ***. I then phoned that number and was told they only do claims and not the admin side of it, so I need to phone the call centre. Phoned the call centre again and asked for a supervisor. The gentleman said hold on. I held on for 10 minutes (on my cell Phone) and he put the phone down. Phoned again and asked for management. Took 10 minutes to come to the phone and a lady by the name of Nontembani (again excuse the spelling), said she would escalate it, as she doesn't know how to send it. What is going to happen when I die?? DISGUSTING SERVICE!!!!!!