Consumer beware - Edcon are *******!

<p>Absolutely pathetic service - this company is riddled with incompetence and deserves no support from the public whatsoever.<br />I have been waiting since 07 July 2015 for a credit for two items not received with an online order placed with Boardmans. After some back and forth with staff who have no business being employed in the service industry, all I achieved was an increase in blood pressure. With no resolution I informed them no further payments would be made against my account until this was resolved and the credit reflected on my statement. Again, nothing was done despite numerous emails and 'escalations'. <br />In February 2016 I received a threatening email and once again mailed them requesting urgent assistance with my problem. None was forthcoming and at the end of Feb I settled my account minus the cost of the items not received and interest charged since July. They were instructed to close my account with immediate effect.<br />On the 30th of June 2016 (a mere 359 days since my initial email) I received a phone call and email saying their 'investigations' had found only one of the two missing items was not delivered and would be credited from the account (which they had refused to close) within 48 hours.<br />Today it is 560 days since I reported the problem and still nothing has been done about it. I received another threatening message from them yesterday so to maintain a clean credit history (and quite honestly I'm sick of banging my head against the wall) I reluctantly decided to pay them this morning. This felt like being ****** at gunpoint.<br />In a consumer society where we have the luxury of choice, a business like this will surely falter and collapse. This is small consolation for a victim of corporate theft and *********. Over a R114.92 credit and the resulting interest charged due to their unwillingness to rectify their mistake (a total of R784.59), their lack of interest in their customers will hopefully cost them far more than it has cost me. I will certainly do my part to ensure it does.</p>