SN
Stephanie N
1 reviews | Active since May 2015
11 Aug 2015, 09:57
CONSULTANT QUESTIONS THE CUSTOMER?
extremely rude consultant \"Khulakani Twala"\""repeating the same questions over and over as if i am not aware that my account was not paid up"
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Edcon's replyOfficial
11 Aug 2015, 16:43Hello Steph93,
We have always placed great emphasis on customer care so when we have a lapse in quality such as the one you have brought to our attention, we panic! We can understand how inconvenient this incident was for you and we would like to assure you that we will be addressing your service experience with the Accounts manager directly.
Your reference number is : ***/GO.
We are looking forward to being of better service to you in future and trust that the above will be accepted favorably and please don't hesitate to contact us on ***if any further assistance is required.
Kind Regards
Customer Experience team
***
We have always placed great emphasis on customer care so when we have a lapse in quality such as the one you have brought to our attention, we panic! We can understand how inconvenient this incident was for you and we would like to assure you that we will be addressing your service experience with the Accounts manager directly.
Your reference number is : ***/GO.
We are looking forward to being of better service to you in future and trust that the above will be accepted favorably and please don't hesitate to contact us on ***if any further assistance is required.
Kind Regards
Customer Experience team
***
Edcon's reply11 Aug 2015, 16:43
Official
Hello Steph93,
We have always placed great emphasis on customer care so when we have a lapse in quality such as the one you have brought to our attention, we panic! We can understand how inconvenient this incident was for you and we would like to assure you that we will be addressing your service experience with the Accounts manager directly.
Your reference number is : ***/GO.
We are looking forward to being of better service to you in future and trust that the above will be accepted favorably and please don't hesitate to contact us on ***if any further assistance is required.
Kind Regards
Customer Experience team
***
We have always placed great emphasis on customer care so when we have a lapse in quality such as the one you have brought to our attention, we panic! We can understand how inconvenient this incident was for you and we would like to assure you that we will be addressing your service experience with the Accounts manager directly.
Your reference number is : ***/GO.
We are looking forward to being of better service to you in future and trust that the above will be accepted favorably and please don't hesitate to contact us on ***if any further assistance is required.
Kind Regards
Customer Experience team
***