KC
Kasturi C

1 reviews | Active since May 2016

16 Nov 2021, 19:55

Constant account dramas

I made a purchase on my Edgar's account on 4 November 2021 for R119.95. I cleared the account on 9 November to ensure that have a zero balance and no service charge for the month. Yesterday, I see a statement still reflecting the R119.95 purchase plus an added R30 service fee. I literally had the item on my account for 4 days while on holiday. I cleared it as soon as as I got back home. Edgar's is all too quick to add a service fee in order to make extra money off customers and offers no value in return. I used my Edgar's account out of convenience while traveling and was given zero time to clear it should I wish to. This makes me want to close the account to not deal with these ridiculous charges. I barely use my account anymore because I always seem to be dealing with account queries. The last time it was about a returned item plus service fee that was reflecting on my account month after month and no response to queries to have it removed. I had to call the call centre and use countless amounts of airtime to resolve it. I never seem to have these problems with Woolies or Truworths or Foshini (who don't charge service fees by the way).

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