TP
Toula P
1 reviews | Active since Aug 2011
20 Feb 2015, 10:25
CONDESENDING, ARAGENT RESPONSE FROM EDCON!!
The response to my Hello Peter from Edcon customer 'care' headoffice was one of condesending, assuming the consumer is beyond stupid - only Edcon assumes to understand how the marketing of their THANK U points, which is what other big brands do as a loyalty programm far more successfully!!<br> <br> An arrogant, condesending response - THANK YOU Edcon, for loosing the customer after some twenty years!
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Edcon's replyOfficial
23 Feb 2015, 10:46Hello Toula,
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you. Kindly note that you can click on the below link
(https://www.thanku.co.za/calculator/) to calculate your Thanku points and please be advised that promotional points expire if they not used within the period of their expiring date.
Your reference number is :***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you. Kindly note that you can click on the below link
(https://www.thanku.co.za/calculator/) to calculate your Thanku points and please be advised that promotional points expire if they not used within the period of their expiring date.
Your reference number is :***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,
Edcon's reply23 Feb 2015, 10:46
Official
Hello Toula,
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you. Kindly note that you can click on the below link
(https://www.thanku.co.za/calculator/) to calculate your Thanku points and please be advised that promotional points expire if they not used within the period of their expiring date.
Your reference number is :***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you. Kindly note that you can click on the below link
(https://www.thanku.co.za/calculator/) to calculate your Thanku points and please be advised that promotional points expire if they not used within the period of their expiring date.
Your reference number is :***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,