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rajive I

1 reviews | Active since Oct 2018

03 Nov 2018, 18:14

CON-ARTIST AT EDGARS

for the past 5 months i have been trying to rectify a amount on my account for an amount of R 209 -95 . when i first noticed this on my statement ,i contact Edgar's for an explanation as i did not make any purchases on my account ,i was informed it was for air time that i requested, as i did not order or purchase any air time from them , i needed them to credit my account . but going forward , am after many telephone calls and, emails in which i was told a credit will be passed on my account . I now receive an SMS stating this account has been handed over to Daly Credit Corporation for collection and been warned that this account is to be listed on the Credit Bureau as a slow payer; As i did not purchase any air time , i requested they furnish me with proof of purchase EG. telephone recording or documentation which they cannot do or even tell which telephone number they allocated the air time to . the following is an example of my inquiry: email ref no: ********** 0849 /go dated 17/7/2018 email ref no: ********** ********** /go ; ********** ********** dated 17/8/2018 informed to telephone RMCS (as they handle air time quires) spoke to PHINDILE NHLAPO on the 31/8 2018 & 26/9/2018 PAULINA MOKHALA ( supervisor) in the 26/9/2018 always promising to call back an credit my account MY ACCOUNT NUMBER IS : 7 ********** ********** 3

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Replies (1)
Edcon
Edcon's reply04 Nov 2018, 10:28
Official

Thanking you for making contact with us, we apologise for the poor service your matter has been escalated to RMCS Management your reference number is ***/GO.

Thank you for bringing this matter to our attention.

Kind regards,

The Customer Experience Team.