Compliment to Lucille (Edgars/RCS Complaints Department)

A compliment to employee Lucille (Complaints Department). I tried for one year to get a paid-up letter from Edgars, but all the staff I called or emailed said that they just could not trace me, even though I sent my year-old Edgars statement. The only person who went out of her way and moved mountains to find me was Lucille. This employee deserves the Employee of the Year award for her tenacity to resolve my issue because the Edgars account was reflecting on the Credit Bureau as Open and that I had a balance due even though the account was closed. This impacted my credit score negatively. All the other staff I dealt with to get a resolution just shrugged their shoulders and had a flippant attitude about my situation, but not Lucille. She found me on the Edgars system, sent me a paid-up letter, and advised the Credit Bureau that the account could be removed. Staff like this are extremely scarce and an asset to any organization for taking ownership of a client's traumatic event after a year-long struggle. I commend Lucille for her tenacity and resolve to take care of this situation.