LM
Leeanne M
1 reviews | Active since Sept 2014
04 Sept 2017, 09:22
Complaint. Not Safe
Good day My name is Jakoba Bester I just want to inform you about my terrible experience at Jet Store Trade Route Mall In Lenasia Johannesburg on the 02/09/2017. I went and paid my account and bought items again to my shocking experience when I got back to the cashier about 30 min later I discovered that my pierce were ****** from my handbag with about R3000.00 with all my card. When I asked for the camera footage I were told that the cameras aren’t working, what a disaster its very unsafe to shop at such a big retail store the security, I want to close my account and will not shop at Jet stores anymore because its unsafe for our family and consumers
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Replies (2)
Edcon's replyOfficial
04 Sept 2017, 13:20We have escalated the complaint to the Jet Trade Route management to address with regards to the lost purse that was inside your handbag at the store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply04 Sept 2017, 13:20
Official
We have escalated the complaint to the Jet Trade Route management to address with regards to the lost purse that was inside your handbag at the store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's replyOfficial
04 Sept 2017, 13:22We have escalated the complaint to the Jet Trade Route management to address with regards to the lost purse that was inside your handbag at the store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply04 Sept 2017, 13:22
Official
We have escalated the complaint to the Jet Trade Route management to address with regards to the lost purse that was inside your handbag at the store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,