complaint (*****)

I BL Mlotshwa :Upon looking for employment I was notified that I have R10 000. Jet account that I know nothing about. When I went to jet to investigate I was told that I had open the account November 2016. The funny thing is that during that time I was unemployed. As I am still looking for work. The ID number on the account was the same I mine but the name was unknown. The address that the person gave was in Thokoza and I stay in Villa Liza Boksburg. I then escalated the matter to trans union to investigate ( TU ********** 6-000077-01). When I followed up two weeks ago I was informed that the matter has been resolved and that Jet is refusing to take this account off my name. after I have provided proof that I was not the one that open it. Jet (Germiston) has failed to provide me with the contract, documents that were submitted when this account was opened. It has been a struggle to resolve since April when complaint was first lodged with Jet